Through the Eyes of a Child

One of the best part about having kids is watching how they creatively respond to new situations.

My kids have been doing some printing lately. We try to manage it, like all parents,(cause it's no secret that my employer squeezes us pretty hard when it comes to the cost of ink.) Anyways, sometimes the printer is low on ink, and you have to press a button on it in order for it to continue to print. Andy, who can't read the control panel warning, does not know that his print is not coming, and decides he needs to get a better view inside the printer (where the paper comes out) to see why things are taking so long. So he stands on his head and waits, and waits, and waits.

Now, this makes perfect sense to him, its the best view of where the paper comes from, but I just don't see too many adults standing on their heads, peering into the mouth of a printer, anxiously waiting for their print to arrive.

By the way, I sent this photo on to our customer experience team and told them we need a better experience for low on ink warnings...